I still have no update and waiting for a new unit to be shipped to me. 5/23 - FedEx delivered the RMA to Valve. Enter bios on power on (power + Vol+) with power supplier disconnected. Steam Deck OLED announced (Better battery life, 7. Yes you can, warranty is with device not accounts or users. ) Re-insert or tighten the screws holding the motherboard. . It felt "weird" immediately when I picked up the device for the first. Buy a scalped steam deck on ebay, then rma it. They then instantly sent me a RMA form which I boxed up and return time was stated as “as soon as it is received it will then be processed which will take a minimum of a couple of days. Let battery drain below 40%. I likely have more repair experience than most technicians at their depot (30+ years). I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process in the UK, specifically about how long it took and what level of tracking you had through the process. There were a couple of layout regressions that were fixed for EULA dialogs and the quick access menu, the UI of the gyro calibration readings was fixed, and the device will no longer be randomly recognized as a. Yeah, you can't RMA if you "don't like the color" of the Deck at all. Member. bring that box to ups and they wlll create the shipping label and place it on the box. The Deck's LiPo battery is basically the best that Valve could fit inside it; if there was something better available, I'm sure they would have used that instead. ago. Sign in to your Steam account to review purchases, account status, and get personalized help. Steam initiated an RMA. Uh oh lmao. Unit arrived at warehouse (Netherlands) on April 4th. blackbalt89 • 1 yr. Insofern Sie es nicht ausdrücklich anders anfordern oder Ihre ursprüngliche Zahlungsmethode eine. I also agree eBay is the way to go, and depending on your location eBay offers a 2 year warranty for $50 that is well worth it. Rebooting may take some time after an update, but this can often fix any problems you were having. Options. My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. Here open the "documents" folder. April 26 (AM): Parcelforce Dispatch Notification. That is completely unacceptable as far as I'm concerned. Hold Volume+ and press the power button once to boot into BIOS. ago. Also, every time you open the Steam Deck, you degrade it. as long as it has battery, and as long as the theft doesnt remove it or isolates it, maybe you could recover it. All Discussions Artwork Videos News Guides Reviews. Try to message Steam Support about it already as they will take plenty of time to start the RMA process. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. It was transported using UPS and picked up Monday after that, only for it to return yesterday. So I had to contact Steam and set up an RMA. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. RIGHT TO CANCEL YOUR ORDER For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on Steam within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the Hardware purchased. After this timeframe it will last up to one week until it is delivered. Oriax Dec 22, 2022 @ 2:04pm. Photo by Vjeran Pavic / The Verge. YMMV : r/SteamDeck. Member. TekSone 512GB - Q4 • 8 mo. Literally nothing happens when using them. Rumble motors are in controllers like Xbox or playstation. It reached the return center on August 5th and support said it had finished processing on August 9th. Turn on your Steam Deck and allow the battery to discharge below 25% before starting your repairs, as a charged lithium-ion polymer battery can be dangerous if accidentally punctured. And what to do if you end up with a broken version of. © 2023 Valve Corporation. Regarding to my steam deck, I only had the backlight bleed issue, everything else works very well. my Steam Deck stopped charging after connecting it to an USB Hub. So if you sell your deck for $800 after paying $700 for it you're automatically. My fan RPM is above. Move over to right side and select line that says Steam Deck. 1 year warranty US, 2 years in most of the EU. Let us know the results. I still have no update and waiting for a new unit to be shipped to me. Your Steam Deck should now power down into storage mode. Has Your. The Short version — My Steam Deck (64GB, ordered day one) has started freezing mid game, regardless of the game. Yes. tokyoaro. Just wanted to point out some differences I have noticed between two Steam Decks. 7. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. Both left and right trackpad are not working. Video/photograph and record everything prior to sending in your deck for any RMA work. Yes, it’s called EBay, for a fortune. RMA wait time? Question I sent my steam deck in on 12/23/2022. The system will not go to sleep in this mode. Steam initiated an RMA. At least this time Steam Deck seemed to work fine. . Unit arrived at warehouse (Netherlands) on April 4th. 1TB NVMe SSD. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. If your device is out of warranty, the company will offer to fix it up. Easily the best purchase I ever made. Choose Battery storage mode, and confirm. . FedEx delivered my unit to RMA warehouse 3/14. Edit: To add distance perspective I'm in Poland A) the keyboard themes that come with the steamdeck are most likely already redeemed and you cannot redeem them a second time and. Valve might not actually fix your Deck and just send you a replacement instead. Simply run the tool or commands the other way around to restore the backup to your new deck. Steam Deck with serial number xxxxxxxxxxxxx, placed. That is completely unacceptable as far as I'm concerned. The Steam Deck should boot into the BIOS menu. Thanks all. My original round 1 Steam Deck had to be RMA’d because of an issue with games freezing. I even reached out to a valve employee for additional info. The console is at 50-55C, so nowhere near throttling. Steam Deck RMA process in the UK. Using the D-Pad and A to select, navigate to "Setup Utility". Removing the battery cable when accessible. The Steam Deck’s internal hard drive can be upgraded, both internally and with external storage. Before sending it in, I figured I’d take the back cover off just to check the connector and make sure it didn’t get dislodged during shipping. " "We're happy to announce that Steam Decks will start shipping in Japan, South. Steam Deck Steam Gaming. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. They sent me an rma shipping print on the 28th of november. A solid white LED indicates the Deck is drawing power. Photo: Prima Games. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. I am. Steam initiated an RMA. RMA it, as if you sell on then the buyer can complain that u sold him a faulty deck. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. 7. It's been 12 days since then and despite asking several times I'm getting no update and the responses have gone from. ago. Where in the EU can buy a replacement motherboard and please don't suggest me to RMA because this is my own fault and doing that is just wrong. Step 1: Open up the steam deck by removing all 8 screws. I had a minor problem with haptics on my steam deck. I have returned 3 steam decks now. So basically I will have 3 choices:. Go to setup utility. I had to RMA my first steam deck for exactly this problem. Eaten By A Dream. ago. ago. UPDATE, sent my Deck on Christmas Eve for them to receive the device on NYE in Salt Lake City. how long have you waited to get your RMA? I. Donations are appreciated, but not necessary:paypal. I got my steamdeck on April 21 from eBay. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. In practice, this was but a week. 160-plus hours into Elden Ring, I’m sure of one thing: the single most annoying thing about my Steam Deck is its whiny fan. 2. Steam Deck. tokyoaro. 1. Steam Deck > General Discussions > Topic Details. They ended up accepting the RMA even with 256 ssd and sent a replacement device on 1/3. It will take 2 weeks to RMA. That doesn't seem like good design considering the screen is oled. 0. 6/9 (8:21am) - Contacted Steam Support with RMA, provided videos and detailed explanation 6/10 (11:32am) - RMA approved - told me the RMA label will arrive shortlyUPS company not only blocked my RMA Steam Deck but they declared it as hazardous material and they completely removed it from the system and they won't even allow me to speak with them. Tech Support. Results for "RMA" < 1 2 3. Unit arrived at warehouse (Netherlands) on April 4th. I have zero confidence in this unit ever working correctly. 4" HDR OLED screen, WIFI 6E, 512GB/1TB) Thread starter--R; Start date Nov 9, 2023;. Try letting the steam deck completely drain the battery, it may solve the problem. I've had to RMA my Steam Deck due to a non-functional L3 button. We don't have additional details to provide at this time. Steam Deck > General Discussions > Topic Details. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. On the other hand, the buttons on the Q2 Deck felt mushy. I received this device from one of my clients for the repair with the intermittent L1 button, and successfully repaired it by replacing the tactile switch. Best. Select your issue to review troubleshooting information and contact Steam Support if necessary. Valve first announced. I see many people having trouble with Wifi randomly shutting off oot of the box. 1 year manufacturer warranty that covers defects. Sort by: Results for "RMA" < 1 2 3. Got it back and it also has a stuck pixel. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. I've been asking to steam support about the RMAs but they keep saying "we are steam support, we don't know, that's handled by RMA department". But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. Update 11/28 - Here’s the response from Valve… unbelievable. Valve already has my address, so there is no business for a support. As they didn't told me anything, I asked a week ago about it and they told me they would update the ticket when the warehouse had any news. Same, just got my third RMA yesterday and it's still having issue. So I soon get my third SteamDeck. Shitty service IMO. At the time I got the deck, I assumed it was a steam in the material and ignored it. Steam Deck broken after SSD change. The switch itself does not wobble when pressed due to the trigger bracket keeping it in place, thus preventing it from breaking the soldering in the long run. FedEx delivered my unit to RMA warehouse 3/14. Will be doing RMA and see if I get a fully functional unit without any defects. B. Yes, for the record I have tried rubbing alcohol. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. I believe a portion of Steam Decks have faulty Wireless Cards. I still have no update and waiting for a new unit to be shipped to me. RMA time . Pretty sure its in the BIOS, but you need to be able to press the power at least once :D. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃I believe a portion of Steam Decks have faulty Wireless Cards. my Steam Deck stopped charging after connecting it to an USB Hub. Steam Deck makes this high-pitched noise on any fan speed lev. Nothing since. 05. 4. Second re-image and this time Steam Deck's own built in "reformat" function destroyed my MicroSD. We apologize for the inconvenience. If your device is out of warranty, the company will offer to fix it up. 1. 07. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. Backstory: I love my deck. Illustrious_Slip_714. You also need to reset the OS. With some help from the Steam Deck Discord, we discovered they're using different fans than the ones shipped with the devkits. I dropped off my package Tuesday, November 7th at 12pm. Most people who had to RMA are simple waiting 2 weeks to a month and getting a replacement, which functions. 1280 x 800 HDR OLED display. 3 days later the steam deck arrived. The warranty process is fairly lengthy. 50Whr battery; 3-12 hrs of gameplay (content dependent) 45W Power supply with 2. Steam initiated an RMA. Recently sent of my steam deck for an issue since getting the device, the R1 button never really worked and would register double taps on any click. 0 timeout. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. Time before freeze is totally random, running from a few minutes to a few hours. Removing the battery cable when accessible. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. Borrowing my friend's devkit we managed to capture the difference between intolerable, tinnitus-aggravating screeching of the "Delta" fan shipped with retail models (in at least model serial 2020) and the quiet, lower. - Deck finally arrives. Press Steam button. UK RMA Experience. ago. Tech Support. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. Yesterday evening I created a support ticket, today I got the RMA label to send back the Steam Deck. how long have you waited to get your RMA? I am based in Germany. L! My second Steam Deck developed the ' black screen of death ' fault after 5 days use, so I got onto Steam support, and they quickly arranged an RMA. If you encounter an issue and need to send your Steam Deck for repair or replacement, devices will now go to one of our repair centers. - RMA process gets started on May 17th. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. my advice for anyone reading this. technically thats a faulty screen, anything thats not 100% is faulty. kiwii4k • 1 day ago. And just like its. Surprisingly Valve let me RMA it from AUS. All time are EST, and I am located in Michigan. People kill people in this world, sell children, your not fucked up for fibbing a bit on how exactly your device broke to stay within warranty. Using the D-Pad and A to select, navigate to "Setup Utility". Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. 30/03 -> Valve sent me a new Steam Deck. Edit: To add distance perspective I'm in PolandA lot of unknowns at that time, are now knowns today correcting someone months later isn't all that useful. It’s very reminiscent of the Nintendo Switch Lite, Asus ROG Ally, AYA Neo, or OneXPlayer, with its 7-inch display bookended by two non-removable controllers that feature thumbsticks and haptic trackpads on both sides, with a full suite of triggers, bumpers, back buttons, and. At the time I got the deck, I assumed it was a steam in the material and ignored it. • 2 yr. Looking at the Steam Deck product. Anyone selling a 512 steam deck for $800 new on eBay is basically only going to break even, because eBay charges 10%, and then you have to pay taxes on the sale. It arrived under 2 weeks later. If you encounter an issue and need to send your Steam Deck for repair or replacement,. I've been dealing with a stuck pixels and blue "slashes" that appears on the screen depending on the colors. Out-of-warranty issues can be repaired. 27/07-Steam deck crashed and refused to show anything other than a black screen. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. This was already concerning as I did not want my new one repaired, rather it should be a new one. ago. ago. even though ur deck is 99%, its not 100%. Snipperflipper Apr 13, 2022 @ 8:52am. arrived at. 3. Received my replacement on 3/29 or 3/30, I forget. Unfortunately, they kept the 256 ssd. Thanks all. Fking. 4" Diagonal display size. #4 < > 4. if the first one is defective, id rather give them a year to. You should be ok because I was sent a brand new Steam Deck with a new cable. So they had it at their warehouse for 10 full business days from 3/14 - 3/25 and late 3/25 I got the "shipped" notice. STEAM DECK RMA nightmare due to dying battery. I have returned 3 steam decks now. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. Customers in these regions can reserve the Steam Deck here: steamdeck. The rma process is unlikely to solve that particular issue for you. This can take 5-7 business days. Navigate to the Power Menu. With all these steam deck issues and the long wait (after q3) I have literally lost interest and enthusiasm. RMA warehouse sent final shipping notice (for new unit) 3/25. Record the tracking number from the shipping label and keep it in a safe place. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. Go down and select System. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. put your RMA slip inside the steam deck box. 1. how long have you waited to get your RMA? I. Power the Steam Deck down normally (choose Shut Down from the Power menu) Hold down the Volume+ button and press the power button. They received my Steam Deck a couple days ago. shipped to valve rma center in netherlands 08. ( Yes, I know, some of you are scared. "This Warranty is transferrable to natural persons who receive the Hardware as a gift from the Purchaser; transfer pursuant to this sentence shall not otherwise expand this Warranty. The repair shop replaced the right thumbstick and had it working for a little while afterwards. Mar 31, 2020 149. There are set decks specifically aside for RMA's and you can bet they know not every RMA request is 100% truthful or 100% within warranty but they would rather assist everyone than pick and choose. Reply [deleted] • Additional comment actions. You will receive instructions about how to conduct your return once the. Steam initiated an RMA. The system will not go to sleep in this mode. This was the answer: Thanks for providing the requested information. Video here. 1. Getting a little bit impatient at this point. Budget is $1300Step 1 Prepare your device. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). Tomorrow: expected delivery. I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. The first RMA was for an extreme right thumbstick deflection, basically pegged out in the full up position when it was actually centered. To. HAPTICS-Haptics on both the left and right side were noticeably stronger and more consistent than my Q2 DeckHello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. They sent me back a brand new sealed device and they were very quick about it too. #3 @R+5 May 27, 2022 @ 4:40pm i think your options are simple: you keep a defective device, or you exercise patience to follow rma. Go down and select System. If the LED remains off or is blinking, then the Deck isn't receiving power. Like if they added one of those stupid "warranty voided if removed" sticker or a software that detects a hardware change has been made and voids the warranty. AutoModerator • Additional comment actions. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a drive that can connect to the deck. Then I got a tracking email August 13th for my replacement steam deck. my Steam Deck stopped charging after connecting it to an USB Hub. So I received my new deck, and at first glance everything appeared fine. I'm interested in hearing about the experience of others who have returned their Steam Deck through Valve's RMA process. #15. My 2nd dead pixel steam deck has arrived, I talked with them and given the new delays they provided (about 3 weeks total to get a new device, that very well could have a dead pixel like the 2 previous ones as far as I'm concerned); I asked to be able to send it back in the next 12 months for an exchange if I decide to, and they apparently accepted. Steam Deck RMA Circus. Do RMAs sent refurbished or new units? EU customer here! I just got my Steam Deck on Thursday and I unpacked it Saturday, found a dead (white) pixel almost in the middle of screen. ago. Plugged it in, turned it on, tested all buttons and touch screen through the settings. 14 day buyers remorse return policy. The glue between those layers is supposed to be strong enough to keep it from forming those bubbles in the first place, so air bubbles can't exactly move freely. Also, every time you open the Steam Deck, you degrade it. Unlike this example, my Deck took 6-7 days shipping time, so for my RMA that they received on June 10th, I'd estimate I'll get it back around June 28th. Go down and select Devices. They were difficult months indeed. Unit arrived at warehouse (Netherlands) on April 4th. Originally posted by Corey: Originally posted by thoughtsofspeaking: How long is the general. Mas mahal nga lang sila ng konti pero iwas sakit ng ulo sa pag RMA. Part of the RMA instructions say: Include the following items inside the box: RMA instruction sheet, bar code up. I was playing Midnight Suns (for 30 minutes) locked at 40 fps everything wad epic. The worst RMA Experience. Amarand Agasi Nov 27, 2022 @ 1:21pm. invision2212 Oct 15, 2022 @ 3:52pm. What is more valuable to some people: potential weeks with no Steam Deck or $30 and an hour at most to fix (and no additional downtime with your Steam Deck)? How the Steam Deck RMA Process Works. I had a RMA a TV and it was 3. give or take a year. It's very likely they will reject the RMA request. , an "airplane legal" 100Wh / 27,000mAh battery will last about 5 hours normally, and 10-15 if you're in lower power mode (s). The replacement module from ifixit comes with the new sticks already on it. Update: Steam sent me another one, and it arrived today (Sunday. Steam Deck Steam Gaming. Thanks for using Steam, Zoe. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. how long have you waited to get your RMA? I. STEAM DECK RMA nightmare due to dying battery. my new friendSo. The power button is great now as well, it's clicky instead of mushy. For Valve Index, Steam Deck and related components and accessories (individually and collectively "Hardware") you have the right to cancel any purchase of the Hardware on. But based on its condition i consider asking to replace it again: - Both Sticks are not mounted horizontal to the shell. my Steam Deck stopped charging after connecting it to an USB Hub. Hi Friends. Failure to follow these instructions may cause severe processing delays. Let your Steam Deck sit overnight until it has shut down on its own. It's unfortunate because the Steam Deck really is a great device, but it's defect rate just seems way too high. What that means is if you do opt for the cheapest version, you aren’t stuck at 64GB forever. 3. Now they request very personal information like full phone number and address. EDITED: 04. Let it FULLY charge from 0% all the way back up to full while it stays off; This should take approximately 5-8 hours. Steam Deck > General Discussions > Topic Details. how long have you waited to get your RMA? I. Press Volume up and Power button just for a second. Best. For the internal option, you’ll need to purchase an NVMe M. or maybe glue a chain that you can link to a backpack or something. maybe my fifth Deck will be the one. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. - Send out my Steam Deck on May 18th. I still have no update and waiting for a new unit to be shipped to me. All trademarks are property of their respective owners in the US and other countries. Once in the BIOS menu, unplug the power supply. ago. how long have you waited to get your RMA? I. .